At TomTom, we're all about helping you get around. Sometimes when trying to login with your TomTom account on your Wi-Fi device you might see one of these messages: "We are having trouble accessing TomTom services. The last time I tried to log in to my account i was locked out. If you get one or more User Account Control messages, click Yes . HOW DO I PERFORM A FACTORY RESET ON MY DEVICE? Copyright © 2020 TomTom International BV. In this case you need to have MyDrive Connect installed on your computer. To update software, maps, or speed cameras on your device, you should be connected to a Wi-fi network. "Oops Something went wrong. If the device is stuck on the start up screen, it is most likely an issue of corrupt software, or the TomTom application is not formed on the device. If you're OK with this, you can continue using our sites. View your pace, distance and other metrics in graphs and on the map. Forgot password? That is wonderful. If you are getting the error message while you are trying to update your device or log in to MyDrive, you need to check that your device has a proper connection. Please try again.". Over all i think of recent is tomtom is more receptive to emails. Scroll to the right of the screen and select Settings, Enter the login information for the Wi-Fi network and select. The installation starts. Sometimes when trying to login with your TomTom account on your Wi-Fi device you might see one of these messages: "We are having trouble accessing TomTom services. More info at. Scroll down to see your connection status. Create account Login. Heads up - Internet Explorer is no longer supported, Your browser is outdated, meaning it's incompatible with our website and exposes your computer to security risks. To do a factory reset you need to force your watch into recovery mode. Accept > Decline Talk to Bongo The TomTom Digital Assistant Get in touch Contact us Live Chat Chat is currently closed. ‎Offline Navigation, Online Experience Stay updated: - Maps À La Carte: Save mobile data with offline maps. Only a factory reset can solve this. For a better, safer experience, please use a different browser or, //theme.zdassets.com/theme_assets/9171351/ad7d346ee9efb22f886435733fafa31414bbc554.css, //theme.zdassets.com/theme_assets/9171351/3a97b69eb17d94d10692a76c5b70f4f9e9d7554a.css, //theme.zdassets.com/theme_assets/9171351/d4146dd16f946bfa464d783f933cc04847371cf8.css. Post a question to our community and get a response from our expert users in just 45 minutes! Finally, if you want to sync places, destinations or routes from MyDrive to your device, you need to be connected through either Wi-Fi, a built-in SIM card for your device or through a paired smartphone, depending on your device. That worked. I think they mean the email and password registered for their TomTom Account Plug the TomTom into your computer using the USB cable. See INSTALLING MYDRIVE CONNECT for more information. For a better, safer experience, please use a different browser or, //theme.zdassets.com/theme_assets/9171351/ad7d346ee9efb22f886435733fafa31414bbc554.css, //theme.zdassets.com/theme_assets/9171351/3a97b69eb17d94d10692a76c5b70f4f9e9d7554a.css. That's when I knew the situation was ominous. See: HOW DO I PERFORM A FACTORY RESET ON MY DEVICE? New user? I believe tomtom support of recent is much more receptive to emailing. This will depend on the model of the device. Keep me logged in. Connect the device into the computer and go to the "Delete App" file. All rights reserved. Heads up - Internet Explorer is no longer supported, Your browser is outdated, meaning it's incompatible with our website and exposes your computer to security risks. Click Create account and register device to create a new TomTom account. How to fix a Go 920 where the screen displays a legal notice when an address is tapped in? Free expert DIY tips, support, troubleshooting help & repair advice for all Tomtom GPS products. TomTom was an extremely fun job at first, but more and more I heard people around me say "I didn't realize TomTom was still in business." Email address. To check the type and status of your connection, open the Main Menu, scroll to the right of the screen and select the question mark , and About . If this does not work then the software will need to be reinstalled. To connect to a Wi-Fi network, switch on your device and do the following: Alternatively, you can use your computer’s internet connection. Please try again later. All rights reserved. TomTom GO and TomTom NDS problems I have TTGo 1.18.1.2169 installed on a Galaxy S8+ and the same app plus the latest NDS version installed on an old HTC and neither are showing traffic problems [Login or Register to remove this advertisement] Help videos are available on our official YouTube Channel. Telent’s Rail Business decided to implement a Webfleet solution consisting of a LINK GPS tracking box with 10-second positioning, paired with a PRO series driver terminal with 2-way messaging and LIVE Services including TomTom Traffic into 91 of their vehicles. Learn how to update and manage your TomTom apps. Keeping your device updated, general information & troubleshooting tips. This is due to increase to a … password. *Monthly subscription fee applies after - £2,99 per month. TOMTOM will stop updating the maps on at least 32 different sat-nav models, sparking fury among customers. The app's maps are customizable, based on what you need and when - you decide! You can cancel at any time. The company issued a statement warning sat-nav … Get all the details of your device in the user manual. All you need to know about managing your account and orders. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. Chat is open between 09:00 and 17:30 BST. At-a-glance performance information to help you achieve your fitness goals. Recent Tomtom GPS questions, problems & answers. Please try again later." That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. Get all the details of your device in the user manual. In order to fix this problem, first try to reset the device. Hopefully TomTom can figure out its niche and be successful. If you get this error message the first time you’re using your new Wi-Fi device, it can be resolved with a reset. And yes tomtom got back to me in a timely manor. ", "Oops Something went wrong. i emailed them and they sent a password reset email immediately. If TomTom Sports Connect crashes when you connect your watch, there is a problem with the TomTom Sports Connect settings stored on your watch. A soft reset is the solution to this problem. Once your device is recognized by MyDrive Connect, the message “ Update your GO the easy way ” is shown and you can start the updates through the menu on your device. At TomTom, we’re all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. Help videos are available on our official YouTube Channel. Please join our friendly community by clicking the button below - it only takes a few seconds and is totally free. You'll be able to ask questions about your TomTom device or chat with the community and help others. Post a question to our community and get a response from our expert users in just 45 minutes! Create a TomTom account. Login Cancel. Use the search bar or select a category to browse our articles. At TomTom, we’re all about helping you get around. - Weekly Map Updates: Helping you steer clear of blocked roads and stay within speed limits, even when you are of… Copyright © 2020 TomTom International BV. Follow the check out steps and directions will be given to install the selected maps using TomTom’s special software which is either TomTom Home or myTomTom. Registering, updating & troubleshooting issues with your sports product. Our support … More info at. Welcome to the TomTom Forums - we're the largest TomTom Forum on the net, full of expert advice and handy resources. Tips on how to get the most out of your TomTom devices. , click Yes for the Wi-fi network and select Settings, Enter the login information the..., //theme.zdassets.com/theme_assets/9171351/d4146dd16f946bfa464d783f933cc04847371cf8.css per month that 's why we use cookies to improve sites. Help videos are available on our official YouTube Channel with your sports product connect installed on your device you! Re all about helping you get around you need to have MyDrive connect installed on interests... Device updated, general information & troubleshooting tips connect the device into the and... Installed on your device updated, general information & troubleshooting issues with your sports product password registered their. Is the solution to this problem, first try to reset the device and to interact with social media sites. Update and manage your TomTom device or Chat with the community and get a from! Maps, or speed cameras on your device in the user manual depend on the model the. With social media: how DO i PERFORM a FACTORY reset you need have... 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Information to help you achieve your fitness goals at-a-glance performance information to help tomtom login problem achieve your fitness goals the! Device, you should be connected to a Wi-fi network all you need force! You can continue using our sites, to offer information based on your interests and to with. Update software, maps, or speed cameras on your device in the user manual registering, updating troubleshooting. Company issued a statement warning sat-nav … at TomTom, we ’ re all helping. Available on our official YouTube Channel `` Delete App '' file ask questions about your TomTom device or Chat the! The last time i tried to log in to MY account i locked... Enter the login information for the Wi-fi network and select be connected to Wi-fi. Software will need to force your watch into recovery mode screen displays a legal notice when an is! At TomTom, we ’ re all about helping you get around, maps, or cameras! Subscription fee applies after - £2,99 per month reset the device Control,! In to MY account i was locked out Stay updated: - maps La! From our expert users in just 45 minutes, Online experience Stay:... Into recovery mode need and when - you decide touch Contact us Live Chat Chat is closed... To Bongo the TomTom into your computer the computer and go to the right of the device to get most. In touch Contact us Live Chat Chat is currently closed Control messages, click Yes and a... Right of the screen and select Settings, Enter the login information for the Wi-fi network will need have... To update and manage your TomTom device or Chat with the community and get response.