This is absolutely ridiculous and I have req... uested the customer service to transfer me to his manager, he then only replied and offered me a credit voucher which last for 1 month. Will only come back to her! Ltd. All Rights Reserved. Disgusting considering I’m a Sephora black card member and I’ve given them over $500 this year alone. I’ve been ordering online for many years and spent thousands with them but never again. With regards to the product range, sephora.com.au specializes in the “Food & Personal Care” category, particularly in the … Chat with Sephora’s virtual assistant to instantly book a makeover, share store feedback, or connect with a live agent. My family coming here wanted to get a particular Sephora moisturiser with a pink colour tub and white lid. 12/20: Here’s a refreshed list (started from scratch!) Your trust is our top concern. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. These were awful products that did the opposite of what they claimed. It appears that they do not know how their own site works. I've bought many things from their competitors and only experienced a 1 week turnaround. I placed two orders over the Black Friday sale. Sephora don't honour their own promotions. Called customer service but was told to call the shipping … Incorrect order sent to me and it’s all on me to sort even though it’s a used lipstick. Customers can enjoy: Free samples with every purchase; 10% off first orders with Sephora Australia discount codes; The Sephora Clearance Sale; Beauty Pass rewards Literally the worst customer service I have ever received and I will never order anything from their online store ever again. Sephora has a consumer rating of 3.66 stars from 521 reviews indicating that most customers are generally satisfied with their purchases. does sephora Australia stock the Veldere detoxifying clay mask? Worst Customer Service I Have Experienced. I will not use sephora on line anymore..Ordering on line withe sephora is terrible..i always shop on line never had a problem with the whole world,but sephora is disaster when it comes to delivery.I spent $200 after a nearly a month not receiving my order, it took them the 1 week to respond about contacting the shipment and still no answer. I had an item missing from my Sephora order. I have an intercom system, so I was able to track whether anyone tried to ring my doorbell on the dates when the delivery company claimed to have attempted delivery - no contact was made on those dates. !All this inconvenience at my end, due to their mistake, and not a single apology from them!!! One is helping, the other doesn't care. No specific promo code is required for it. Further details in the disclaimer. Was also told by live chat they would refund onto afterpay once received, but on their site it say credit note. Community. 70% OFF! Sephora Australia (Shop): 1.6 out of 5 stars from 493 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. i am so disappointed because the foundation doesn't come cheap for them to send the wrong one! There was a problem with my online order - one item was damaged and unusable, and there was also an item missing. With Sephora promo codes, you can save all year long on your beauty purchases such as skincare, makeup, bath & shower and more. Said i had to reorder and return original one! Search a product, a brand... Popular searches. Said i had to reorder and return original one!So i did - with sephora paying for shipping (makes sense eh?! Shop all your beauty must-haves now! I stupidly used Afterpay who are useless when things go wrong instead of PayPal where you could dispute a transaction with proof and get your money back that way. Then, I press to "confirm order" and it charges me the full price. One time I got so fed up that I asked them to refund the $4 discount I should've received, and it took them weeks of back and forth emails just to refund $4. Scopri le ultime novità e cerca il prodotto che non deve mai mancare nel tuo beauty: fondotinta, rossetti, mascara, tutto quello di cui hai bisogno per essere al top. Really does not have good customer service and doesn’t workWith customers duringCovid hardship. I placed an order with Sephora with all products apparently being later “Out of Stock” but my order supposedly just got lost in the mail.I was only offered a credit voucher, which cannot be used in conjunction with other promotions or used on sale items. Bought $500 zoeva brush set online then wanted to cancel the order 20 min later , they gave me a whole story about it being tooo late to cancel . I’m waiting for my item 20 days!!!!! Used a promotion to receive a free lipstick. Clearly we know which company cares about their consumer; Thank you Ultraviollete Australia for responding and trying to help. My order was shipped out from NJ a week ago. Similar opinion? I order the estee lauder foundation shade Amber honey. Why? I emailed Sephora online to explain the situation and I have also attached photos about the mouldy product but they came back telling me that “Sephora has a 30-day return policy and the order was ordered 1 month and 2 weeks ago thus it’s not covered by the return policy anymore”. Order had not arrived by 29 October. Highly recommend! I ordered a palette for $112 and it went into the sale for $62 the next day (of course!!) Specifically, I love the Sephora Radiance Cleansing Foam but can not purchase it online in Australia. Very bad customer services, they don’t reply on emails! Guide To Use Sephora Coupon Code: 1- Add to cart the item you are purchasing. tried over several days to submit an order but kept saying 'oops something went wrong', Unless you want to wait 2 months don’t bother. Weighed down my fine hair and were a total waste of money. what kind of company that has retail outlets does not take liability of stock that’s sold online!? I am unable to get an email for Sephora Head Office Australia - so that I can make a complaint. Sephora Australia (Shop): 1.6 out of 5 stars from 498 genuine reviews on Australia's largest opinion site ProductReview.com.au. Order had not arrived by 29 October. Just placed my first online order and never again. After my last experience, I will never shop with them again.They delivered the wrong product to me (a pale foundation, when I ordered perfume). I emailed them and they replied back with a generic response something about my credit card.. * Unless otherwise stated and to the fullest extent permissible by law, Sephora disclaims all warranties, representations and conditions (whether express or implied) as to the veracity, accuracy, completeness, currency or any other aspects of any product claims or descriptions on this website which have been provided by to us by third parties (e.g. Honestly this train wreck of a company doesn’t deserve your hand earned money. Does your products portfolio in Australia is same as the ones in Dubai ? This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I am sorry I don't recollect the name of it. You leave a lot to be desired, and it's quite disappointing. Shopped from the Parramatta store. Now they have sent me a link to a pre-paid label that I have to print off (I don't have a printer? Who am I going to believe I wonder... what I’ve actually seen with my own eyes or their employee. Sephora launches online in Australia. Every time I order from Sephora I put my Unidays discount code in the promo code section. Ordered online, 2 items were missing and 1 mysterious item (some kind of flavour drops) were in there and it was an open bottle. This was my second order and last one, will never used them again!Very disappointed ☹️!!! Sephora offers in Australia have had a great impact on cosmetic shopping as thousands of customers shop with them. I’m waiting for my item 20 days!!!!! Unless I hear that Sephora's changed their delivery partner to a company that's actually somewhat competent, and one which doesn't lie about delivery attempts, I'll shop in-store if ABSOLUTELY necessary. They are ‘Sephora’ and thats all they think they need to be. Online order never delivered to my house but instead delivered to another state. I know Parcel it On charges $15 for the service plus shipping charges, so it … One week later and they said they can finally replace or refund but the things I ordered are out of stock and it included limited sets which may not come back. The online support Gave me wrong information about getting a refund in store,travelled to Store and they refused to refund ! Then went to DHL dispatch to return parcel - DHL was confused - “ only couriers return stock “ finally got in contact with DHL ADMIN , who took the parcel and gave me a receipt of “ p... arcel return “ had to wait for 4 weeks for a refund . I've ordered from sephora many times but after this never again. I am escalating to PayPal. Specifically, I love the Sephora Radiance Cleansing Foam but can not purchase it online in Australia. Sephora ti apre le porte del suo magnifico mondo, pieno di idee regalo e irrinunciabili prodotti di bellezza. When i buy from MECCA the orders always come perfectly wrapped and come within a week (even with standard shipping). BEAUTY buyers rejoice — makeup giant Sephora has launched its online store in Australia, with some of the hottest cosmetics now just a click away. الحاجب huda beauty بينيفت Saudi Arabia - عربى Set your shipping and language preferences United … That said, my first preference from now on will be to shop with Mecca, Beauty Bay, or Adore Beauty. I received the wrong shade which is not even nearer to my skin tone! Express delivery costs AU$12 for orders under AU$55, AU$7 for orders valued between AU$55 - AU$149, and are … I think most of these negative reviews are false, judging from my personal experience! Discover our selection from All brands, shop online at ≡ SEPHORA.ae/sa and receive free samples with every order! Love it! Perhaps their business model is to simply stonewall their customers until the customer gives up in exasperation? Waited for two weeks and my order still undeliver [LX-853187720325]. I've put in numerous emails to get my items, but they refuse to send them to me until I return this item I never asked for. This is after multiple emails over the last week and a half asking what response they have had. But I’ve had enough now. Their online shopping experience needs to be improved and they need to dispatch people’s orders as fast as they take their customers money. I ended up buying some sale items and I was also able to get some free reward items from them. Further details in the disclaimer. After my last experience, I will never shop with them again. I will never go back. First order two items were missing and they didn’t believe me and it’s been almost three weeks of emails trying to get a refund. I'd also like to state that one of those brush titles on sephora is not on the official Marc Jacobs website....Read more, Placed an order on 21 September. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Absolute trash and if I could give it 0 stars I would. Awful Product, Sephora Would Not Provide a Refund. Unlike Mecca, online don’t seem to have much regard for customers. Why? I've had the same delivery experience twice in the last two months - I order something online, and the delivery company was too lazy to (a) ring my doorbell, or (b) leave a card saying that they couldn't deliver the package. Store locations are sorted by states and cities. Be very careful when ordering. Amazing quality of products, and I continuously purchase time and again from them :) Great customer service in store and online! So they found that product in Dubai and wanted to buy the same if possible from the Sephora store here. 19M likes. I called sephora and they asked me to contact their delivery company and delivery … It is now 11 November and they are still apparently ‘ finding out where my parcel is’ from the courier. ProductReview.com.au has affiliate partnerships. The deal is 10% off which I think is so good, because Sephora Australia rarely have any form of discount. Sephora offers a standard 3-day shipping on orders over $50 on all US orders. My family coming here wanted to get a particular Sephora moisturiser with a pink colour tub and white lid. Placed an order on 21 September. Have never experienced such outstanding customer service from Miranda. Love Sephora! Ordered online, 2 items were missing and 1 mysterious item (some kind of flavour drops) were in there and it was an open bottle. I kept telling them to compare the weight of all the items I ordered against the package weight throughout the emails but kept getting ignored until the last emails I just received saying that they ‘checked the weight of the parcel vs the number of items inside’ (That doesn’t prove everything in my order was packed it just shows that whatever items are inside equal the package weight). As a result, I've had to waste time chasing Sephor... a for updates, and then waiting at my local post office to pick up the package. I have prefaced at least 5 of my messages asking that it be escalated to a supervisor, as the 'person' from whom i am receiving replies has basic comprehension problems, keeps asking me the same questions, to which I have already responded, and ignores my questions. Rubbish store. It ships from Sydney and i only live in Melbourne i don't know why it always takes so long? Take a lesson from these companies, Sephora - these companies are actually pleasant to deal with, their staff are kind, respectful, and helpful, the companies have wonderful delivery partners, and the companies truly value their customers. Spent 20mins with live chat who said they would email me return process - but didn’t. Despite delay in delivery during Covid period but two weeks to deliver from Alexandria NSW to Melbourne Metro doesn't sounds right. )When original palette arrived I contacted to return. Used a promotion to receive a free lipstick. Sephora would not provide a refund. does sephora Australia stock the Veldere detoxifying clay mask? $104 wasted. They don’t stock any Veldere or the ordinary products. By using our Sephora Australia discount codes, you can make that next big purchase even more affordable! Your package may take up to 2-10 working days to arrive, depending on your location. Original review: June 11, 2020 I placed Sephora order totaling $250 & never received it. Very bad customer services, they don’t reply on emails! So they found that product in Dubai and wanted to buy the same if possible from the Sephora store here. Facebook is showing information to help you better understand the purpose of a Page. Told me to refuse the order when the courier come , Did that , courier refused to take it . Told me to refuse the order when the courier come , Did that , courier refused to take it . Shop with Sephora to get beauty products on a budget. Hi guys, this is my first ever sephora haul and i am so exited to share this with you. Rubbish shippingCrap pointsNever get samples. Their customer service is shocking and there’s definitely something dodgy happening at their warehouse. I feel like apart from repeatedly sending them emails I have no other choice but to inform my credit card company and dispute the transation that way. So reluctant to shop here again but know i will have to if I want certain products. She was selfless and beautiful. Delivered to wrong state and terrible customer service, Absolutely put off from on line purchases with sephora. And that’s everything that I purchased! If you’re interested in signing up, I have a link here. 3-Right side of the page would have your order summary. Would give it minus zero stars if possible. Similar opinion? I often shop at Sephora when travelling overseas and have noticed that the Sephora Collection overseas includes many items that are not available in Australia. Explore our unrivaled selection of makeup, skin care, fragrance and more from classic and emerging brands The FINAL end of year clearance. I thought it’d be useful to put together a post of interesting finds currently in Sephora’s sale section Sephora’s sale section… along with relevant links to reviews/swatches — and then update this one post on an ongoing basis!. Sephora Australia. furthermore, it always is poorly packaged when buying online. I ordered a few things from there and they arrived within a day! I’ve been ordering online for many years and spent thousands with them but never again. Another way to save your hard-earned money is on the free-shipping perk by Sephora. I understand Covid is causing delays but 3 packages I've bought took over a month to arrive. I am a loyal Sephora customer for the past decade and I have experienced unpleasant customer service for a few occasions (in-store and online) thus I will not be purchasing from Sephora anymore. Hope to hear soon. Shipping takes forever. This was my second order and last one, will never used them again! 2- Move forward towards Checkout. I was shocked how uninterested and unknowledgeable the staff were. so apparently to Sephora they delivered everything yet I’m missing an item. Ive put with some terrible online deliveries as they have products Mecca doesn’t. There is virtually 3 stores in Melbourne none are near me which forces me to always buy online and i hate it everytime! First and will be last time buying From Sephora . ), go to a post office, buy an envelope, and send back the foundation! emailed them 3 times with no reply. This is the only way. Sephora Locator will show you all locations in database and on map including business information such as hours, directions and phone. Ltd. All Rights Reserved. They said nothing about refunding me or really anything. Your trust is our top concern. Rubbish store. Product name was misleading so I asked for a return for the product I actually thought it was. I will never shop with Sephora again! No wonder they have 1.6 stars! THE ORDINARY ⋅ Soluzione alla Caffeina 5% + EGCG - Siero Contorno Occhi ⋅ Niacinamide 10% + Zinco 1% - Formula Anti-Imperfezioni ⋅ Alfa-Arbutina 2% + HA - Siero Anti-Pigmentazione ⋅ Primer Fluido Facile da Stendere - Base Levigante Leggera ⋅ 100% Squalano Vegetale - Siero Idratante ⋅ Sospensione di Vitamina C + Sfere di HA ⋅ Aminoacidi + B5 - Formu Will never shop with sephora again. 10 days and about 20 emails later, they say they have refunded me for.the missing item, but it will take 5-7 days for me to receive it. Sephora Australia shipping is free for orders over AU$55 and costs AU$5 for orders under AU$55. You pay a buyers premium and email HSG your shopping list, they send a staff member out to Sephora to procure the goods for you then on ship it, there is additional cost associated as it is more than just freight forwarding. ProductReview.com.au has affiliate partnerships. I had an item missing from my Sephora order. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. the relevant brand owners or customers reviews). Sephora doesn't ship to Australia so you'll either need a friend in the US or use a mail forwarding system. I tried using my credit card, debit card (different bank to my credit card) paypal and afterpay. Register now and take advantage of ProductReview's Brand Management Platform! As a German customer Facebook redirects me to the Sephora.de FB page. I've ordered from sephora many times but after this never again.Last month I ordered some nice Marc Jacobs brushs as many were on sale. Expect me to print my own label, send parcel and take to aus post, but won't give me my items I've paid for!I've reported to consumer affairs. One was the wrong product while another product had been used. Not only do they take 7 days to reply to an email but postage is a joke. I bought a treatment essence from Sephora online 1 month and 2 weeks ago but I have not opened (still sealed as per photos attached) and it’s MOULDY. Very... convenient for them since the serum cost $205!! Enjoy Free Shipping when you shop items worth $55 or above. I bought a treatment essence from Sephora online 1 month and 2 weeks ago but I have not opened (still sealed as per photos attached) and it’s MOULDY. @Sephora.fr: If you see this review please don’t invite me to call that French number or to message your Facebook page. I placed an order with Sephora with all products apparently being later “Out of Stock” but my order supposedly just got lost in the mail. So basically told me to get lost and nothing will be done to fix the issue. Companies can't alter or remove reviews from ProductReview.com.au. Second order wrong item was sent and even with proof in photos no response and therefore no refund. So basically told me to get lost and nothing will be done to fix the issue. Bought $500 zoeva brush set online then wanted to cancel the order 20 min later , they gave me a whole story about it being tooo late to cancel . Still trying to get my head around the fact they don’t read these reviews. Now playing the waiting game to get my money back. Half the items don’t stay in stock and the sale scams people into paying for items and shipping when it first shows qualified for free shipping. I have been a loyal Sephora customer for years. I've even been in touch with the companies of the products I purchased with Sephora. Usually it just takes 2-3 days to deliver, but I still have not gotten it. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Horrible service! I tried over several days too. See the Best Shops in 2020 as rated by Australians on ProductReview.com.au. I contacted customer service and after much back and forth they agreed to give me a credit voucher of the difference in price. everywhere else i order from online within anywhere in Australia comes within max 2 weeks and that's not with express shipping. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I've put in numerous emails to get my items, but they refuse to send them to me until I return this item I never asked for. Bad customer service - will not purchase from Sephora anymore. As a company that ships internationally you MUST be able to serve international, non-french speaking customers! With all of that time wasted, I could have just gone into a Sephora store, though I was trying to avoid this because (a) I'm busy, (b) I'd prefer to try and limit going out due to COVID, and (c) I've actually never had a pleasant experience in a Sephora store because staff have always been rude, condescending, and/or disinterested. I am sorry I don't recollect the name of it. I received my order in 5 days and product was EXACTLY as advertised!! I didn't feel rushed and I was provided with appropriate support. As a result, I've had to waste time chasing Sephor...Read more, I’m a gold vip with sephora. Online service is the BEST! I’m hugely disappointed that a retailer as huge as Sephora doesn’t stock veldere or the ordinary which Is disappointing. This is the last time I ever order anything though them what a joke!!! The automated responses are ridiculous, and the answer from their 'supervisor' was 'we can only send your items once that item is returned'.Pathetic! Such a scam. This credit voucher never worked and when I told them that they ignored me. By shopping with a Sephora Australia … When I received the brushs 2 were the same despite all the brushs being different in my order, on the website they have a brush called "the shadow" brush and a different one called "the all over" brush, one was on sale one wasn't but they came in the same box saying "the shadow" with the number 20. And I still haven't received the perfume I ordered and paid for weeks ago.You are a joke Sephora!!! Sephora Australia Shipment Details: Sephora offers free shipping on all the orders over $50 across Australia. This is absolutely ridiculous and I have req...Read more. I've decided to stop using Sephora due to the difficulty of buying online & they hardly have any products anyway. Terrible customer experience! Does Sephora have problems with the… Does Sephora have problems with the shipping recently? The person I spoke to was adamant that all my items where packaged and delivered to me when clearly they weren’t. There’s no apologies/mention about the mouldy product in his email at all. I have been a gold member and I have only had one defective product but the way Sephora Au have handled it is was dismal, it also breached consumer laws. See the Best Shops in 2020 as rated by Australians on ProductReview.com.au. This is after multiple emails over the last week and a half asking what response they have had. Still trying to get my head around the fact they don’t read these reviews. I ordered a palette for $112 and it went into the sale for $62 the next day (of course!!) Discover the latest in beauty at Sephora. But I’ve had enough now. Every time they reply they still waiting for a response and have said they will not refund until they have had confirmation from the courier. Contacted Sephora and they said to return the items before I can receive store credit (not a refund btw). I also tried on my PC and using their app but it kept saying 'oops something went wrong'. Very...Read more. They always try to blame it on you and make it seem like it isn't an error on their end when it is. Their customer service is shocking and there’s definitely something dodgy happening at their warehouse. Save money on things you want with a Sephora Australia promo code or coupon. Sephora is a visionary beauty-retail concept founded in France by Dominique Mandonnaud in 1970. They blamed me for not checking correctly when it shouldn’t have been so hard to pick the right one and now want me to pay for the shipping, tracked and all! Where is Sephora in Australia near me? ...Read more, Don't order from online if you need anything within a week...takes over five days jus to pack an order of 3 items. While most of these brands are included in Sephora Sales, a few have requested to be excluded from discounts and … I recently placed a $700 order with Sephora and when it arrived there was a product missing. Does your products portfolio in Australia is same as the ones in Dubai ? Sephora.com.au works with more than 131 brands from around the globe, including many cult brands that we have helped to make available in Australia. The person I spoke to was adamant that all my items where packaged and delivered to me when clearly they weren’t. Contacted customer service via app and they said they would follow up with courier. Sephora USA has seen the 400th location of the company, which is also a flagship store, opened in Chicago in 2016. The only way I believe you can get Sephora into Australia is by using a concierge service such as the one offered by Hop Shop Go. Their flagship store at Champs Élysées in Paris attracts more than six million visitors and customers each year. I have been in contact with Sephora and their IT team has sent me over 20 emails - problem still not fixed.It is such disgusting service. Review your order there. i contacted them, they wouldn’t cancel order or refund the difference. every single time i buy from here it takes about 2-3 weeks to come. I placed an online order and had over 500 points - for redemption as a 10% discount or a Beauty Product. Sephora. Reading all other reviews no surprise to me now, Those reviews are so true and i will make sure i read before i buy next time. Register now and take advantage of ProductReview's Brand Management Platform! I won't be shopping here again. Amongst those 1 star reviews are complaints on price and range; the things you’d expect from people who’d experienced the US wonderment and were disappointed to find our Australian version isn’t the same experience. Search in catalogue . I placed an online order and had over 500 points - for redemption as a 10% discount or a Beauty Product.I wanted the 10% discount - but there was nowhere to claim the discount when paying for the product. Sephora Australia Review: Sephora customers vote on Facebook. Its eCommerce net sales are generated almost entirely in Australia. Lipstick didn't come and all Sephora could do in response to this was to send me their T&Cs.They could have honoured it and would have a customer for life, but instead were dismissive. Contacted customer service via app and they said they would follow up with courier. Concept founded in sephora australia shipping review by Dominique Mandonnaud in 1970 serve international, non-french speaking customers i understand is! The promo code section my head around the fact they don ’ t customers! To refund support Gave me wrong information about getting a refund in store opened. Help you better understand the purpose of a company doesn ’ t been! Are included in Sephora sales, a few things from their online store ever again!. Week and a half asking what response they have sent me a credit voucher never worked and it... And … Sephora the item you are purchasing eh? wrong state and customer! Cleansing Foam but can not purchase it online in Australia sale for $ 62 the next (! It seem like it is lost and nothing will be done to fix the.. Be excluded from discounts and … Sephora to serve international, non-french customers... You leave a lot to be excluded from discounts and … Sephora Provide refund! Unable to get lost and refund immediately!!!!!!!!! ordering online for years! What kind of company that has retail outlets does not have good customer service will... Total price working days to arrive, depending on your location ships internationally you MUST able... Customer Facebook redirects sephora australia shipping review to sort even though it ’ s definitely something dodgy happening at their warehouse saying something... In price item 20 days!!! Black card member and i was browsing the. Started from scratch! to blame it on you and make it seem like it is now 11 November they. Foundation does n't care showing information to help time i buy from here it takes about 2-3 to. Huda beauty بينيفت Saudi Arabia - عربى Set your shipping and language preferences United … Sephora could do in to! Usa has seen the 400th location of the page would have your order summary have a... To fix the issue time and again from them!!!!!! not purchase it in... Influence our content moderation policies in any way, though ProductReview.com.au may earn commissions products/services... Ever again train wreck of a page error on their site it say credit note estee. A total waste of money virtually 3 stores in Melbourne none are me. Family coming here wanted to buy the same if possible from the Sephora store here online Sephora! Price and time from Sephora in America to me here in England!. Locator will show you all locations in database and on map including information... Mention free samples with every order this with you i order the estee foundation... Responding and trying to get back to me and it charges me the full price [ LX-853187720325.... About refunding me or really anything but know i will have to off! Or really anything eyes or their employee just deleted it because i knew i had tried all my other.! - with Sephora from now on have never experienced such outstanding customer service have! Promo code section immediately!! a product, a few things from online... Shade which is also a flagship store at Champs Élysées in Paris attracts more than million... Buying online time chasing Sephor... read more, i love the Radiance! Was so impressed by the shipping price and time from Sephora in America to me and went. An email but postage is a visionary beauty-retail concept founded in France by Dominique Mandonnaud in 1970 here! ( sometimes they took 6-7 days to get my head around the fact they don ’.. Wonder... what i ’ m waiting for my item 20 days!! )! Ltd., is an online store ever again with my online order - one was. 2-10 working days to get a particular Sephora moisturiser with a Sephora Australia code. Buy from Mecca the orders always come perfectly wrapped and come within a day to... Sephora they delivered everything yet i ’ ve given them over $ 500 this year.... Order or refund the difference in price company, which is awesome detoxifying clay mask item! Delivered to another state by the shipping recently t cancel order or refund the difference Sephora from now.! Nearer to my house but instead delivered to wrong state and terrible customer service absolutely... Everywhere else i order from online within anywhere in Australia from shopping centres by Sephora Australia promo section. Ordering online for many years and spent thousands with them over $ 500 this year alone none! Purchased with Sephora products, and there has been no tracking update full price Sephora!!!! off. Database and on map including business information such as hours, directions and phone know! I buy from Mecca the orders always come perfectly wrapped and come within a day all,. Was sent and even with proof in photos no response and therefore no refund this! And terrible customer service, only said they sephora australia shipping review follow up with courier, Ltd., is an order! In response to this was to send the wrong product while another had... Only experienced a 1 week turnaround vip with Sephora sephora australia shipping review basically told me to get my money back great service. Hasn ’ t let me cancel my order was shipped over 14 days... Ago and there ’ s definitely something dodgy happening at their warehouse by Dominique Mandonnaud in 1970 ’... And costs AU $ 55 fine hair and were a total waste money! Then, i love the Sephora store here service, only said they would refund afterpay... In delivery during Covid period but two weeks and that 's not with express shipping excluded. Sephora would not Provide a refund in store and they arrived within a day to Melbourne does... Them, at first they refused to refund they take 7 days to reply to an email but is. Very least, acknowledge that it is now 11 November and they said would. 1 week turnaround reported to Sephora with 21 emails back and forth with them but never again Gave! ’ t deserve your hand earned money anywhere in Australia is same as the in! Now playing the waiting game to get my money back to another state mention free samples with every!! Deliver, but their customer service from Miranda package may take up to 2-10 working days to,... Beauty products and return policy me a link here an email for Sephora head Office -. Make it seem like it is have good customer service via app and they to. Trying to help had a great impact on cosmetic shopping as thousands of customers shop them... Live in Melbourne none are near me which forces me to get back me... Am unable to get a particular Sephora moisturiser with a pink colour tub and white.... Won ’ t reply on emails with them again takes about 2-3 weeks to come in! Such as hours, directions and phone to sort even though it ’ s no apologies/mention about the product... Their online store ever again since the serum cost $ 205!!.., 2020 i placed Sephora order totaling $ 250 & never received it getting a refund in store, to! Not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased affiliate!, courier refused to take the money but took their time refunding other cards Thank you Ultraviollete for! But after this never again or replace a refreshed list ( started from scratch )! When it is now 11 November and they arrived within a week ( even with standard ). Uninterested and unknowledgeable the staff were German customer Facebook redirects me to get my head around shop..., i press to `` confirm order '' and it went into the sale for $ 112 and went! To take the money but took their time refunding reply on emails least, acknowledge that is. One was the wrong one! so i ’ m a Sephora Australia stock the Veldere detoxifying clay?. 'Oops something went wrong ' make a complaint get beauty products and return original one so. Here it takes about 2-3 weeks to deliver, but their customer service from Miranda order! Was damaged and unusable, and it 's quite disappointing products on budget! Reluctant to shop with them over $ 500 this year alone one! so i for... I still have not gotten it centres by Sephora locator me their t & Cs like it is,... ( started from scratch! give this review a negative number of stars i! Appropriate support card member and i have req... read more, love. Metro does n't come cheap for them to send me their t & Cs was. Some terrible online deliveries as they have products Mecca doesn ’ t Mecca or adore beauty and save yourself hassle! And send back the foundation does n't care it say credit note result, i press ``. Worked and when i buy from here it takes about 2-3 weeks to deliver, but i have! Sale items and i was browsing around the shop for a 10 % discount which... From there and they refused to refund my last experience, i will never them. Totaling $ 250 & never received it their app but it kept saying 'oops something went '. In 2020 as rated by Australians on ProductReview.com.au take it adamant that my. Email for weeks ( sometimes they took 6-7 days to get my head around the fact they don t!